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Frequently Asked Questions

Visitor Information

General

Medical Records

Diagnostic Services 

Careers

Patient Complaint Information

 

VISITOR INFORMATION

Our Visitor Guide provides directions to our campus and identifies where to find treatment areas, physician offices and other departments on our campus.  The map illustrates floor plans and provides a list of each department's location and telephone number.   You will need Adobe Acrobat reader to view or print the Visitor Guide (click here to download Acrobat reader).

Q:   May I take flowers or gifts to a patient at Doctors Community Hospital?

A:   Gifts are allowed on all units.  Flowers are allowed on all units except Critical Care.  A selection of flowers and gifts are available in our Gift Shop, located near the Main Lobby of the Hospital.  Please consider that some patients may be on a special diet.

Q:   Are children allowed to visit patients?

A:   We strongly discourage visits from children under the age of 12.  This not only provides a more restful environment for our patients, but also reduces the risk of infection to both visitors and patients.

Q:   How do I contact a patient in the Critical Care Units?

A:   There are telephones in each room of our Critical Care Units.  However, to provide a more restful environment for our patients, these telephones do not receive incoming calls.  If you would like to contact a Critical Care patient, please call the Critical Care Center at 301-552-8205. 

 

GENERAL

Q:   Can I take a bus to the hospital?

A:   There is a bus stop located immediately in front of Doctors Community Hospital.  Please call 202-637-7000 to obtain a bus schedule.
Q:   If I need medical attention, but cannot afford to pay for it, what can I do?

A:   We direct patients to our Financial Counselors, who will help you develop a payment plan or help you apply for Medical Assistance.

 Q:  Is the fee for the Emergency Center doctor included in the Hospital's charges?

A:  Emergency Physicians bill separately from the Hospital.  You can expect to receive a separate bill from the hospital and from any physicians treating you.

 

MEDICAL RECORDS

Q:   How can I get a copy of my medical record?

A:   Requests for copies of a patient's medical record must be made in writing on a HIPAA compliant form which can be printed from our website.  Requests can be mailed or brought to Doctors Community Hospital in person. 

Q:   What are the hours of operation in the Health Information Services Department? 

A:   The Health Information Services Department is open from 6:00 a.m. to 10:00 p.m. Monday through Friday. The Department is open on Saturdays from 9:00 a.m. to 4:00 p.m.

Q:   Can I get my lab results over the phone?

A:   In order to ensure patient confidentiality, we do not give lab results over the phone.  With proper identification (photo ID), you may come to the Hospital and pick up lab results or you may request your results be sent to your physician and/or other health care facility.

 

DIAGNOSTIC SERVICES

Q:   Where do I schedule diagnostic procedures?

A:    You may call to schedule your diagnostic exam or procedure, after receiving a written order or referral from your physician.  Please call our staff at the following numbers:

  • Radiology (X-Ray, Nuclear Medicine, CT Scans, MRIs, Ultrasound, Angiography and Mammography):  301-552-8513
  • Pulmonary Procedures:  301-552-8076
  • Cardiac Catheterization:  301-552-8022

Q:  How can I get copies of my X-ray films for a doctor's appointment?

A:  To get copies of your X-rays, call the Radiology Department at 301-552-8513 at least 24 hours prior to the date you would like to pick up the films.  When this is not possible, we will do our best to meet your needs. 

 

CAREERS

Q:   Where is the Human Resources Office located?

A:   The Human Resources Office is located on the fourth floor of the North Building, which is located directly behind the hospital.  Human Resources can be reached at 301-552-8080.  The Human Resources Department is open from 8:00 a.m. to 4:00 p.m., Monday, Wednesday, Thursday and Friday.  On Tuesday the department is open from 9:00 a.m. to 4:00 p.m.

Q:   How can I find out what positions are currently available?

A:   A complete list of job openings is available in the Career Opportunities  section of this web site.  Please see the button to the left.  If you would like to hear a list of available positions, call 301-552-8000.  Our Nurse Recruiter is available at 301-552-8089.

 

Patient Complaint Information

Q: How can I share my patient experience?

We are committed to providing the highest quality of care, safety and service for our patients. If you wish to comment on your experience with us, or that of a family member, we would love to hear from you.Please feel free to call any member of our Executive Management Team or our Patient Action Line.

Patient Action Line: 301-552-0899 from an outside phone, or dial 5555 from the bedside phone.

Executive Management Team: 301-552-8102 or 8085

If we have not resolved your care or safety concerns, you may also contact:  

The Joint Commission                                                   

Office of Quality Monitoring at 1-800-994-6610, www.jointcommission.org, or e-mail them directly at:  complaint@jointcommission.org

or Maryland Dept of Health and Mental Hygiene, Office of Healthcare Quality at 1-877-402-8218

 

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